Shipping Terms
Payment Methods 💳: Users can select items according to their preferences; cash on delivery is supported. For returns, please refer to the store's return policy. If you have any questions after receiving your order, please contact our online customer service at any time (7x24 hours service).
🚚 Logistics Details
Shipping Fee: Free shipping on all orders!
Shipping Time: After successful order submission, we will arrange shipment in order within approximately 3 business days (shipping service is also available on weekends and public holidays).
Delivery Time: After the order is shipped, it is expected to arrive within 7-10 business days.
Signing Instructions 📋:
Please be sure to fill in an accurate and signable address and contact phone number when placing your order.
Upon receiving your order, please inspect the goods before signing, confirming that the outer packaging is intact, the quantity of goods matches the order, and the shopping list is complete. If the outer box tape is damaged or has been opened, you have the right to refuse delivery.
If you are unable to sign for the package yourself, you may authorize someone else to receive it on your behalf. The courier is only responsible for delivering the package to the address specified in the order. Anyone at that address (such as the receptionist) can sign for it; we cannot guarantee that the designated recipient will sign for it.
⚠️ Orders cannot be modified after confirmation. Please be sure to verify the address and phone number when placing your order. We apologize for any inconvenience this may cause.
Holding Orders: Orders that fail to be delivered due to incomplete information will be held by the delivery company for 5 days. We will notify you by email; please reply promptly or contact customer service. If you do not receive a reply within 5 days, the order will be returned to the warehouse and a refund will be issued.
🔄 Returns and Refunds
If the received goods have quality issues, you can apply for a full refund.
Specific return and exchange methods and conditions are subject to the instructions on the sales page and in the order process.
When returning goods, please ensure that all products, gifts, accessories, packaging, and accompanying documents are complete and undamaged; if there is a paper invoice, it must be returned as well, and the required documents must be signed according to relevant regulations. Otherwise, we reserve the right to refuse your return or exchange request.
You understand and agree that in the event of a refund due to reasons such as return/exchange, order non-fulfillment, contract cancellation or invalidation, we will process the necessary procedures such as issuing invoices or credit vouchers for you in accordance with relevant regulations.
❓ Frequently Asked Questions about Delivery
Q1: Can I specify a delivery time when placing an order?
A1: The specific delivery time depends on the "carrier company" in the order information.
Q2: How do I file a complaint about the courier service?
A2: Please contact the local service hotline according to the "carrier company" information in the order.
Q3: How long does it take for the package to arrive after shipment?
A3: Under normal circumstances, delivery will take approximately 7 business days from the date of order placement (excluding Sundays).
Q4: What should I pay attention to when signing for the package?
A4: Please ensure that the outer packaging is intact. If there is any damage, you can refuse to accept the package.
Q5: Do I need to show identification when receiving the goods?
A5: No. The courier is only responsible for delivering the goods to the address specified in the order. Anyone at that address (such as the receptionist) can sign for the package; signature by the recipient is not guaranteed.
Q6: What if someone else signs for my order?
A6: Please contact the local customer service of the "carrier company" listed in your order for assistance.
Q7: How can I check the delivery status of my partner logistics company?
A7: Please check the "carrier company" information in your order through their official website or customer service.
For any questions regarding the delivery terms, please feel free to contact our 24/7 online customer service: service@mail.liybay.com